Center Manager – Hammanskraal

Job Summary:

To manage the daily operations and ensure that all employees, services, equipment, and activities operate efficiently in line with the companies vision, goals, policies, and service standards.

Minimum Requirements:

• Grade 12 / Matric or equivalent.
• Proven experience in a managerial role.
• Managerial qualification will be advantageous.
• Computer literate: Microsoft Office Suite.
• Basic numeracy skills.
• Fluent in English and Tswana (Hammanskraal): read, write, and speak.
• Applicants must reside in the Hammanskraal or surrounding areas.
• Clear criminal and credit record.
• Contactable references.

Skills and Competencies:

• Leadership and people management
• Planning, organising, leading, and control
• Written and verbal communication
• Customer service orientation
• Conflict handling and problem-solving
• Analytical thinking and sound decision-making
• Attention to detail
• Time management
• Adaptability
• Collaboration and teamwork
• Goal-orientated approach
• Monitoring, implementation, and follow-through

Duties and Responsibilities:

• Manage daily operations across all departments.
• Supervise, motivate, and develop employees.
• Maintain quality, customer service, and operational standards.
• Ensure a safe, clean, organised, and legally compliant environment.
• Oversee recruitment, onboarding, training, and staff development.
• Prepare monthly shift rosters and ensure effective time management.
• Conduct weekly staff meetings and daily/weekly departmental meetings.
• Resolve user, learner, and employee queries, conflicts, and complaints.
• Maintain attractive signage, displays, equipment, products, and services.
• Prepare and submit daily, weekly, and monthly reports to management.
• Record and report all incidents.
• Conduct weekly office-based risk assessments and report findings.
• Audit employee reports weekly and submit findings to management.
• Support internal training and development initiatives.
• Communicate regularly with other Center Managers.
• Make responsible operational and financial decisions in line with policies.
• Perform additional duties as required.

Submission documentation and notes:

• Comprehensive updated CV.
• Certified ID Copies and drivers license.
• Certified copies of all relevant qualifications.
• Reputable references.
• Only experienced applications will be considered.
• If you do not receive any communication from the Company within 7 days of submitting your CV, kindly consider your application unsuccessful.

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