Customer Service Consultant

Job Summary:

To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.

Minimum Requirements:

• Grade 12 / Matric.
• Relevant customer service certification.
• 2-3 years’ experience in retail sales (in automotive and building glass industry will be advantageous).
• Computer literacy: MS Office Suite, SAP (will be advantageous).
• Must be fluent in Afrikaans and English.
• Good numerical and administrative skills.
• Strong customer service orientation.
• Sales-driven and target-focused.
• Attention to detail.
• Excellent communication skills both written and verbal.
• Ability to work under pressure.
• Excellent problem solving skills.
• Must be able to work well within a Team.

Duties and Responsibilities:

• Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of business.
• To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
• Utilise the scheduling system in the Service Centre maximising the productivity of Fitters in order to maintain the targeted jobs per fit per day, ensuring the Fitment Centre is running to full capacity and customers’ expectations are managed .
• To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible.
• Adhere and comply with any other reasonable work requests from Management.

Submission documentation and notes:

• Comprehensive updated CV.
• Certified ID Copies and drivers license.
• Certified copies of all relevant qualifications.
• Reputable references.
• Only experienced applications will be considered.
• If you do not receive any communication from the Company within 7 days of submitting your CV, kindly consider your application unsuccessful.

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